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Frequently asked questions


What is Double Space?

Double Space is a moving and storage service provider focusing on the needs of people who are looking for short-term storage solutions and people who are seeking a one-stop solution for storage and moving services, hence reducing the need to deal with multiple service providers.

How is Double Space different from traditional self-storage facilities?

Double Space boasts a highly advanced storage and logistics system with an easy customer interface which allows for fast ordering of storage and pickup/drop-off services. We are replacing the tedious parts of storage (like hiring movers, moving items yourself and finding the best storage facilities) with a seamless, tech-driven experience. 

Service Related

Do you require item related info when I make my first inquiry?

It is very important for of us to know the items so that we can offer the best plans. Depending on the items, you may need our standard 2 mover crew with a 16-fee truck or a higher number of movers and a bigger truck.


How far in advance do I need to book my move?

We recommend booking us between 3-4 weeks before the day of the move. The end of the month is the busiest time for moving, so please contact us well in advance to make sure that we have availability. Weekends are preferred move days, so if you have the flexibility to move during the week, we can often accommodate moves with shorter notice.

Is there any way you can tell me exactly how much my move will cost?

There are so many variables and every situation is so unique, it is hard to provide an exact quote for a move. Most of our jobs are based on an hourly basis, so the info you provide helps us give you an estimate and we can give you a ballpark figure for the job.

How do the charges work?

The time starts when our moving team arrive at the house or at the loading dock (in terms of a condo/apartment); the time ends when everything is unloaded at the final location. In most cases this is an all-inclusive rate and covers mileage, gas, labour, stairs, insurance, assembly/dis-assembly and reusable moving materials (blankets, shrink wrap). 

How will you ensure the safe moving of my items?

We use industrial packing materials like furniture blankets and shrink wrap. We ensure that every item is safely strapped inside the truck. So the combination of the mover’s skill, usage of enough packing materials and proper strapping makes sure your furniture will make it to your new place safe and sound.

Should I make special arrangements for my antiques and jewellery?

We always ask to make necessary arrangements for your special antique items. Relocating your antiques in the fully loaded truck may not be the best idea. Antique furniture, paintings or pottery require special care and separate transportation means.

Do you guys move pianos?

Unfortunately, we do not at the moment.

Should I empty my dresser?

Everything should be taken out and packed into boxes and bins. 

Will I receive any further instructions after I have booked my move?

A driver will call you on the day of the actual move. Otherwise, we are always available via email.

Do you have moving pads/blankets, wrapping supplies, dollies and straps for the job?

Yes. Our trucks come equipped with all necessary dollies and equipment to handle your move successfully. All furniture items are covered with moving blankets.

How do you charge for breaks, lunch etc.?

All lunch and rest breaks will be deducted from your final move time.